"Are you telling me I can flummox this thing with something I bought from Radio Shack?" So says Toby Ziegler to a flight attendant asking him to turn off his laptop and stop making calls as his p...
Late last Friday afternoon with 20 minutes notice I was asked, by Björn Negelmann, to join a Google Hangout panel session discussing the latest challenges for #e20 and #socialbusiness projects. Th...
I often get frustrated with the way smart phone and tablet market share figures are reported, and then discussed, by some in the analyst community. There seems to be an emphasis on raw unit sales,...
Later today I'll be at the Barbican to join in a panel session (on behalf of Intellect) within the "Best Practice: Corporate Apps conference". I'll be part of a panel at 14:55 described ...
Hat tip to @stephendale. And there is a case in point - once you've been on Twitter for a while you end up with at least hundreds, and more likely thousands of people that you are following. ...
The guys at SocialOptic pointed me at this RSA animation, talk and the associated book from Dave Coplin. There is big overlap between the messages here and the themes of our Patchwork Elephant Soc...
I'm just reading The Challenger Sale: Taking Control of the Customer Conversation by Matthew Dickson and Brent Adamson. I'd missed this from last year but was recommended it by my mate G...
While I've been playing with Postach.io I've discovered Intercom, the product that drives their support approach. Within the Posatch.io web app you can click on a "question mark" icon do...
If you've found this, you've found my new Postach.io micro blog. First let me say I'm a huge fan of Evernote - every note I take, and almost every word I write starts life in Everno...
About a week ago we (Alan Patrick, Janet Parkinson and I) revisited the Patchwork Elephant at Social Media Week. 8 great presentations looking at the topic of Social Business from different angles...